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Walkthrough — check in a guest at the door

This walkthrough checks in your first guest at the door using a phone and the QR from their ticket email.

Before you start​

  • You have an event with tickets sold.
  • You're opening check-in as an Owner, Manager, or door staff for that event. Door staff access is per event only.

Steps​

  1. Open the event's Check-in screen. From the event's Check-in tab, or the door-staff check-in view. It runs in a mobile browser — nothing to install.
  2. Scan the QR. The buyer opens the ticket email and shows the QR; you scan it with the phone.
  3. Read the result. The screen reports valid / already used / unknown.
  4. Admit. Confirm to let the attendee in. Checked-in attendees update attendance data.
  5. No QR? Use search to find the attendee by name, or use the event's guest list for invited guests not in the ticket system.

When a scan fails​

If a scan reports a problem but the person is legitimately at the door, Owners and Managers can use "Admit anyway" to override. Door staff don't have the override.

Verify​

The attendee now shows as checked in in the Attendees tab.

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