Troubleshooting — overview

If something in TimbaTicket isn't working, start here: update your browser, check your role and your event's status, then check the payment connection — most issues are one of these.

The quick checklist

1. Browser — use a current Chrome, Edge, Firefox or Safari, desktop or mobile.
2. Role — the action may need Owner or Manager (refunds and payment setup are Owner-only; some actions are Manager-only). See Roles & permissions.
3. Event status — a draft or pending-approval event isn't public yet. See Event lifecycle.
4. Payments — if a checkout fails, check the organisation's Square connection in Settings. See Square payments.
5. Trial — if write actions are blocked after 30 days, the trial has expired; report downloads still work. See The 30-day trial.

If it's still broken

• Check the relevant FAQ:
  • Organiser FAQ
  • Payments FAQ
• Check-in issues: see Check-in at the door.
• Confirmation email missing: the organiser can resend it from Orders (resend confirmation).

Reporting a problem

Include: your browser and OS, the exact screen, what you clicked, and what you expected to happen. The TimbaTicket team logs errors with platform monitoring (see the internal error log tooling), so a clear report helps diagnosis.