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Popular guides
Walkthrough — sell your first ticketStep by step from a published event to a paid ticket: open the event page, pick a ticket type, fill the checkout form, pay, and confirm in Orders.Check-in at the doorCheck people in at the door from your phone by scanning the QR on their ticket email, or searching for the attendee; owners and managers can overrule a failed scan.Walkthrough — issue a refundRefund a ticket: open the order in Orders, use the refund action, and confirm — refunds are Owner-only in TimbaTicket.Plans and pricingTimbaTicket plans are Start (free, £0.60 per ticket), Grow (£29/month + £0.45) and Pro (£99/month + £0.35); Start allows 2 events per month, Grow 3 seats, Pro 10 seats.Roles and permissionsTimbaTicket has Owner, Manager and Team roles inside an organisation plus per-event door staff; owners can do everything including refunds, managers run events day-to-day.
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Getting StartedSet up and sell your first ticketEventsCreate, publish and run your eventsTickets & PricingTicket types, prices and discountsOrders & AttendeesSales, guest lists and refundsCheck-inScan tickets and admit guestsCustomers & MarketingYour attendees, your relationshipsPayments & PlansSquare, fees, plans and the trialAnalytics & ReportsKnow what your events earnedTeam & AccessOwners, managers, team and door staffAccount & SettingsYour organisation and settingsTroubleshootingFix problems quicklyGlossary / DictionaryPlain-language definitions
Recently updated
- Attendees report2026-08-24
- Financial report2026-08-24
- Recounts (settlement)2026-08-24
- Sales report2026-08-24
- Market your event (101 series)2026-08-24
Video tutorials
Short clips — create an event, check-in, refunds, sharing and reports — are on the roadmap and will appear here.
Learning paths
Community
A discussion forum is a future idea — a place for peers to answer each other. We will share it here when it exists.
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