Troubleshooting
Troubleshooting
Symptom-first fixes for the most common problems, and where to go when the checklist does not cover it.
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Check-in errors at the doorWhat to actually do when a scan comes back Already Used, Refunded, Problem, or won't let you override it. Step-by-step responses for each real scenario at the door.QR code won't scanWhen a ticket's QR code won't scan at the door, the cause is almost always the camera or the image quality, not the ticket itself. Here is how to tell the difference and fix it.Tickets or emails not arrivingWhen a buyer does not receive their confirmation email or tickets, the cause is usually a typo in the email address, a spam filter, or a delivery delay.TroubleshootingSymptom-first fixes for the most common problems, and where to go when the checklist does not cover it.
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- Check-in errors at the door · 2026-08-24
- QR code won't scan · 2026-08-24
- Tickets or emails not arriving · 2026-08-21
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