Walkthrough — issue a refund

Refund a buyer's ticket from the order record. Refunds are Owner-only in TimbaTicket — Managers and Team can't issue them.

Before you start

You must be an Owner of the organisation. If you don't see the refund action, check your role (see Roles & permissions).

Steps

1. Open the order. In the event's Orders tab, find the buyer's order.
2. Start the refund. Use the refund action on the order. Confirmation is handled by the order API (orders/[id]/refund).
3. Confirm. Complete the refund. The buyer receives the standard payment refund process via Square.

After the refund

• The order shows its refunded state in Orders.
• Attendance/analytics reflect the change for the refunded ticket.

Other order actions

From an order you can also resend the confirmation email (useful when a buyer lost it) and update the order email.