Question 1

How do I create an event?

Accepted Answer

Open the Create Event wizard and go through five steps: Event Details, Venue & Date, Media, Tickets, then Review. Save as a draft, then publish from the event’s Publish tab.

Question 2

What happens when I publish an event?

Accepted Answer

Your event goes from draft to pending approval, is reviewed by the TimbaTicket team, and then becomes published with its own public page.

Question 3

Who can do what in my organisation?

Accepted Answer

Owners can do everything including refunds and managing Owners and Managers. Managers run events day-to-day and can see financial and sales reports. Team members have limited event access. Door staff can only check in attendees for one specific event.

Question 4

Why do I see 2 events per month on the Start plan?

Accepted Answer

The Start (free) plan allows 2 events per calendar month. Grow and Pro plans have no event limit. During the current closed beta these limits are defined in the product but not yet enforced.

Question 5

Where does my ticket money go?

Accepted Answer

Ticket revenue goes to your own Square account. The platform only takes a per-ticket fee through Square’s application fee. Until you connect Square, payments run on TimbaTicket’s shared Square account.

How do I create an event?​

What happens when I publish an event?​

Who can do what in my organisation?​

Why do I see 2 events per month on the Start plan?​

Where does my ticket money go?​

How do I create an event?

What happens when I publish an event?

Who can do what in my organisation?

Why do I see 2 events per month on the Start plan?

Where does my ticket money go?