7 docs tagged with "troubleshooting"

What to actually do when a scan comes back Already Used, Refunded, Problem, or won't let you override it. Step-by-step responses for each real scenario at the door.

When a buyer's payment fails at checkout, it is usually caused by insufficient funds, a card restriction, or a temporary bank issue. Here is how to diagnose and help.

Common payment issues and how to resolve them — connection problems, failed charges, fee questions, and Square account issues.

When a ticket's QR code won't scan at the door, the cause is almost always the camera or the image quality, not the ticket itself. Here is how to tell the difference and fix it.

When a buyer does not receive their confirmation email or tickets, the cause is usually a typo in the email address, a spam filter, or a delivery delay.

Symptom-first fixes for the most common problems, and where to go when the checklist does not cover it.

First steps when something doesn't work: update your browser, check your role, check event status, check the Square connection, then report it with details.