Door Staff 101

🚪 Door Staff 101

Everything door staff need to know: the check-in app, what each scan result means, and how to handle problems at the door.

Steps

1

The check-in appDoor-staff links give your team a temporary, event-scoped login to the check-in app. They can scan QR codes and check in attendees — but cannot access your dashboard.

2

Scanned states explainedWhen a QR code is scanned at the door, the check-in app returns one of several states. Understanding each state helps you handle every scenario at the door.

3

Admit anyway (Owner/Manager only)Door-staff links give your team a temporary, event-scoped login to the check-in app. They can scan QR codes and check in attendees — but cannot access your dashboard.Learn why →

4

TroubleshootingFirst steps when something doesn't work: update your browser, check your role, check event status, check the Square connection, then report it with details.