Login and password reset

TimbaTicket uses email and password authentication. Each portal (organiser, referrals, check-in) has its own login page, but they all use the same account system.

Logging in

1. Go to the login page for your portal:
   • Organiser: timbaticket.com/organiser
   • Referral Partners: timbaticket.com/referrals
   • Check-in: timbaticket.com/checkin
2. Enter your email address and password
3. Click Sign in

note

You use the same email and password for all portals. You do not need separate accounts.

Forgot your password

If you cannot remember your password:

1. Go to the login page
2. Click Forgot password?
3. Enter your email address
4. Click Send reset link
5. Check your email for a message from TimbaTicket
6. Click the link in the email to set a new password

tip

If the email does not arrive within a few minutes, check your spam or junk folder. The email comes from tickets@timbaticket.com.

After resetting your password

• The reset link is valid for a limited time (it expires after a short period for security)
• After clicking the link, you will be taken to a page where you can enter a new password
• Once you set your new password, you can log in normally

Changing your password

If you know your current password and want to change it, you can do so from your account settings (if available) or by using the Forgot password flow.

Common issues

"Invalid email or password"

• Double-check your email address for typos
• Make sure Caps Lock is off
• Try the Forgot password flow to reset

Reset email not arriving

• Check spam/junk folders
• Make sure you entered the email address you used to sign up
• Wait a few minutes — email delivery can sometimes be delayed
• If it still does not arrive, contact support@timbaticket.com

Locked out

If you have tried resetting your password multiple times and are still locked out, contact support with your email address and we will help you regain access.